Strategy & Clinical design
I help companies build behavioral health programs, robust team culture, and effective learning and development programs by using visual and streamlined tools.
The focus is on care for each other and the patients at the intersection of health equity, trauma, and operational transparency.
Clinical Strategy
How do you align an organization’s culture with cost of care, quality of care, and the patient and team’s experience? planning for the intersection of all users improves the experience for all team members and the overall components of care delivery.
foundational areas: communication, leadership, racial and health equity, transparency.
Clinical Design
how do medical teams support change when patients have had long-term embedded behaviors? we know that physical health is mental health so to find improvement we must look at the context of a person’s environment. This includes the medical team environment and the patient’s environment. incorporating integrative behavioral health is a new model of care and requires reframing culture, roles, and delivery models. it also requires interventions to understand and treat depression, anxiety, trauma, and behavior change. what does it really mean to work together as team-based collaborative care? focusing on the common goal, shared treatment plan and unified actions all lead to cohesiveness for all stakeholders.
foundational areas: ehr/emr efficiency, learning and development, billing and coding, change managment.
Target Areas
Storytelling
radical candor and feedback
innovation and iteration
user experience design
racial disparities and talking openly
planning for the user experience